Module Title:   Six Sigma for Business Excellence

Module Credit:   10

Module Code:   ENG3048M

Academic Year:   2015/6

Teaching Period:   Semester 1

Module Occurrence:   A

Module Level:   FHEQ Level 6

Module Type:   Standard module

Provider:   Engineering

Related Department/Subject Area:   Engineering: Business and Management (not in use)

Principal Co-ordinator:   Dr C Kara-Zaitri

Additional Tutor(s):   -

Prerequisite(s):   None

Corequisite(s):   None

The students will be able to acquire a deep understanding of the theories and practices of six sigma and associated quality assurance and management principles, and directly apply them to a variety of product and service industries. The students will also develop a deep conceptual knowledge of total quality management philosophies and critically evaluate their effectiveness in a variety of product and service industries.

Learning Teaching & Assessment Strategy:
Concepts, theories and principles explored in formal lectures supported by video presentations and case studies, and practiced in tutorials. Practical, cognitive and personal skills developed in problem solving exercises, tackled by working in small groups supported by members of academic staff. Oral feedback is given during tutorials. The assessment will examine the wider learning outcomes expressed in the descriptor.

Lectures:   12.00          Directed Study:   74.00           
Seminars/Tutorials:   12.00          Other:   0.00           
Laboratory/Practical:   0.00          Formal Exams:   2.00          Total:   100.00

On successful completion of this module you will be able to...

critically evaluate the principles and practices Six Sigma (quality assurance and management), and critically assess the conditions for their successful implementation in product and service industries.

On successful completion of this module you will be able to...

apply Six Sigma tools including Statistical Process Control and Quality Management concepts to manage complex product and service quality and improve processes.

On successful completion of this module you will be able to...

to strengthen your skills in data management; data presentation; scientific method; data interpretation; systematic problem solving; creative problem solving; communication; teamwork & leadership; and life long learning.

  Examination - closed book 2.00 100%

Outline Syllabus:
Introduction to Six Sigma. Value Streams Philosophy. Quality definitions. The customer-supply chain. History of Six Sigma. Principles of Six Sigma. The Define, Measure, Analyse, Improve and Control (DMAIC) Philosophy. Six Sigma tools and techniques. Data collection and presentation. Process problem solving. Statistical Process Control (SPC) versus 100% inspection. Variables and process variation. Control charts for variables: Mean and Range Charts. Process capability indices. Control charts for attributes: np, p, c and u Charts. Quality costs models. Quality Function Deployment (QFD), Balance Score Cards. Six Sigma Management Models. Quality gurus and philosophies. Six Sigma and team-based problem solving methodologies. Management commitment. ISO9000:2000/TS16949. Quality awards. Continuous improvement/Kaizen. Software quality assurance and standards. Executive leader, Champion/Sponsor, Master Black Belts, Green Belts. Six Sigma organisation and teamwork. Six Sigma Implementation: Leadership and people management. Systems and process management including benchmarking and self-assessment. Business Excellence. Code of ethics for successful Six Sigma change management. Sustainability and concepts of value stream mapping.

Version No:  4